CoinOp

Taking money

Sales, tabs, split payments, discounts, service charge, tips, refunds and the drawer.

How do I split a bill between card and cash?

Two boxes on the payment panel: card, and cash tendered. Put the card amount in one and the cash in the other, and the change is worked out for you. A bill can be split across as many tenders as it needs, and only cash moves the drawer.

The register

Everything being paid for right now is a button along the top: each open sale, each table that has been checked out, each tab. Tap one and it fills the screen.

A sale, its lines, and the payment panel on the right. The subtotal, the VAT and the total are always visible, because the number the customer is about to be told is the one that must never be a surprise.

Paying

Part on a card, the rest in cash. Two boxes, and what you put in them is what happened.

Two boxes: card and cash tendered. What you put in them is what happened.

  1. Card only — leave both empty and press Finalize.
  2. Cash — type what they handed over, or press Exact, 50, 100, 200. The change is worked out and shown.
  3. Split — put the card amount in the card box, then the cash for the rest. A bill can be split across as many tenders as it needs.

Only cash moves the drawer. Card, a payment link and any tender you name yourself are recorded against the sale and kept apart in the day’s figures, which is what makes the drawer count at the end of the night mean something.

Discounts, service and tips

  • Discount — an amount off the sale, with a reason. Recorded against whoever applied it.
  • Service charge — switched on for a sale, at the percentage set in Settings → Venue.
  • Tip — added to the payment, kept out of the sale’s revenue and reported separately.
Discounts and voids can be limited to managers and owners. When a member of staff without the right tries, CoinOp asks for an approval PIN there and then rather than making them go and find somebody — and it records both names.

Voiding a line

Voiding strikes a line off before it is paid for. It is not a refund: nothing has been taken yet, and the line stays on the record struck through, with a reason and a name against it, rather than disappearing.

  • Stock comes back. CoinOp takes stock when the order is sent, not when the bill is paid, so a voided line puts it back.
  • The kitchen is told. A line already on a ticket is struck off the kitchen screen too, because the cook needs to know before it is plated.
  • A game pass is taken back. If the pass had already gone onto the customer’s ggLeap account, voiding it removes it — see Gaming PCs.
  • Anything it earned goes with it. A booking fee waived against that pass is owed again. A credit does not outlive the thing that earned it.
  • A line that is already void stays void, and a void line cannot be moved to another table or tab — it is struck off, not in limbo.

Once the money is taken, voiding is over and a refund is the way back. That line is the one that keeps the day’s figures honest: voids and refunds are counted separately in the Z report, and a night with a lot of either is a night worth asking about.

Tabs

Moving a table onto a tab: the time charge and everything ordered go with it, and the bill carries on under Tabs.
A tab is a named bill that stays open — a group at three tables, a company night, a regular who settles at the end.

Tables and sales can be moved onto a tab at any point, and the tab is paid like anything else. Until it is, it sits here with everything that has been added to it.

Receipts and refunds

Find the receipt, choose the lines coming back, say how the money goes back, and why.

Find receipt searches by number, by day or by what was on it. Any receipt can be reprinted.

A refund starts from the receipt. You choose the lines coming back — not the whole bill unless the whole bill is coming back — and CoinOp offers the tenders it was actually paid on, card first, then the till. It refuses to refund more than was paid, and a partly refunded sale still offers what is left.

The drawer

The drawer opens on a cash sale and can be opened deliberately by anyone allowed to. Every deliberate opening is recorded with a reason: paying a supplier, taking cash to the safe, putting a float in. At the end of the shift those movements are what explain the difference between the money the till thinks is there and the money you count.